Refund policy
Our Commitment to Satisfaction
At Kriniva Jewels, your satisfaction is our priority. We aim to provide a smooth and transparent return and refund experience.
Returns
We offer a 3-day return policy from the date of delivery. To be eligible, the product must be:
- Unused and unworn
- In original packaging with all tags intact
- In the same condition as received
You can request a refund or exchange within 3 days of receiving your order.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at +91 97272 97200.
Kindly share:
- Clear images of the product
- An unboxing video as proof
This helps us process your exchange request quickly and efficiently.
Non-Returnable Items
For hygiene and safety reasons, certain products such as earrings are not eligible for return or exchange, unless they are defective or damaged upon arrival.
Refund Process
Once your returned product passes our quality check:
- Refunds will be initiated to the original payment method
- The process is completed within 3 business days
Please note that it may take additional time for the amount to reflect in your account, depending on your payment provider.
Need Help?
Call Us: +91 97272 97200
Email: krinivajewels@gmail.com
Response Time: Avg 3 Hours
